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Online Orders

Order online from our website by adding products to your shopping basket, and checkout through our secure payment system Paypal.
We accept most major debit and credit cards.

 

Postage & Delivery

Horizon Leisure Products Ltd will dispatch your order a maximum of 1-7 working days from receipt of your order (subject to stock availability), please email [email protected] if you need to check when it will be sent out/arrive.

Orders are only processed & dispatched Monday to Friday. (Except Bank Holidays).

 

We ship orders worldwide

All postage charges are calculated by weight.

Please see the weights and charges below:

All packages between 500g – 2kg will be sent using Royal Mail 1st Class Recorded or Interlink Courier depending on package size.

United Kingdom Postage & Packing Prices:

Royal Mail: 1st Class – £3.48 up to 500g

Royal Mail: 2nd Class – £2.90 up to 500g

Royal Mail: 1st Class Recorded Delivery (Small Packet) up to 1kg – £4.48

Royal Mail: 2nd Class Recorded Delivery (Small Packet) up to 1kg – £3.90

Royal Mail: 1st Class Recorded Delivery (Small Packet) over 1kg up to 2kg – £6.45

Royal Mail: 2nd Class Recorded Delivery (Small Packet) over 1kg up to 2kg – £3.90

Courier: All orders over 2kg £7.50

International

All international packages over 500g will use a signed for service.

Please contact us for a quote on international shipping for all orders.

(prices amended 26/03/2019)

 

Refunds & Exchanges

We hope you’re happy with your purchase, however occasionally you may need to return an item. We would also strongly advise that items are returned via trackable mail, such as Royal mail, First Class signed for, as we can’t accept responsibility for items until the are delivered back to us.

To return an item(s) firstly print the RETURNS FORM, complete it and return it with your invoice and goods to:

Horizon Leisure Product Ltd
5-6 Minster Park
Collingwood Road
West Moors
Dorset
BH21 6QF

Please clearly state on the returns form the reason for the return and whether you require a refund or exchange. We are only able to exchange items for the same product.

If a full refund is required then the entire order needs to be returned back to us within fourteen (14) working days. However, you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible.

Customers will have 14 days from the date received to send an item back to us for a refund to be issued. There will be an additional 14 days, totalling 28, to send an item back to for an exchange on the same product code in different colour or size. This return policy is specific to online purchases only.

The item(s) should be returned unworn and unused in perfect condition, with tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the issue of your refund. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

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