Returns

Returns

Refunds & Exchanges:

We will always try to send products which you will love. If you are not satisfied with your purchase for any reason you may contact us within 7 days of receiving your goods.

If a refund is agreed, it will be made upon receipt of the product returned to us in it's original, unused condition within 7 days. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a consumer.

To return faulty or damaged goods, please ensure that you contact us on 01202 874874 or by emailing us at mail@horizonsocks.co.uk prior to sending them back. In the event of goods being faulty, we will cover the costs of postage and either refund or exchange the goods. We advise sending goods back by a signed for service or with proof of postage.

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